Ordering Please Read Before Ordering Order by Email firstname.lastname@example.org Order by Phone (423) 462-2059 Order by Fax (423) 370-1433 Please feel free to contact us with any questions, special requests, or concerns. Order by Phone Phone orders are welcome between 9:00 AM and 7:30 PM Eastern Standard Time, Monday through Saturday. To save time, please be prepared when you call with the model you want, measurements (if ordering mallet frames, keyboard frames, speaker carts), special requests, and your payment information. Payment Methods It’s easy to pay for your order at 2 Cool Percussion! Credit Card We gladly accept VISA, Mastercard, American Express or Discover for payment. Credit card orders are accepted through PayPal only at this time. Call us before paying by credit card. Changes will be in effect soon regarding credit card payment. Check/Money Order If paying by check or money order please make check out to: 2 Cool Percussion 2805 County 700 Riceville, TN 37370 All money is due when order is put in. No shipments will be made until funds are collected. Purchase Orders We want to help our schools, orchestras, and other institutions to get what they need. Purchase orders for approved institutions will be accepted ONLY by an open account due within 10 days of receiving merchandise date. If your account becomes past due you will be charged a 3.4% service charge per month. If purchase order is not signed off at time of delivery and goes in default due to person responsible, add a $39.00 default fee to balance. If your account becomes past due by 90 days, service to your account will be suspended and legal action taken. Please make all checks payable to 2 Cool Percussion (and include the invoice number on your check). Please contact our Accounts Receivable department if you have any questions. If ordering through a purchase order we need the following info: Copy of the P.O. Correct billing info regarding (Accounts Payable) Contact (Person in charge and phone #) Address Fax # Phone # Purchase order # If these requirements are not met orders will not be processed or sent. Also, make sure tax exempt number is on purchase order.